Datenschutzerklärung
Last updated: June 5, 2026
At VOLGAS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, place an order, or contact us.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, billing address, shipping address, order details, payment information, and any information you choose to share with us.
We may also collect technical and usage information automatically, including your IP address, browser type, device information, cookie data, and information about how you interact with our website.
2. How We Use Your Information
We use your information to process and deliver your orders, handle payments, provide customer support, manage your account, process returns or exchanges, improve our website, prevent fraud, and comply with legal obligations.
With your consent, we may also use your information to send you marketing emails about new products, offers, releases, or updates. You can unsubscribe from marketing emails at any time.
3. Legal Basis for Processing
We process your personal data only when we have a valid legal basis to do so. This may include processing that is necessary to perform a contract with you, comply with legal obligations, protect our legitimate business interests, prevent fraud, or when you have given us your consent.
4. Sharing of Information
We do not sell your personal information.
We may share your data with trusted third parties who help us operate our store and deliver our services. This includes Shopify, payment providers, shipping partners, hosting providers, analytics tools, customer support tools, and legal or government authorities when required by law.
These parties only receive the information necessary to perform their services.
5. Shopify
Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services online.
Personal data submitted through our store may be processed by Shopify and its service providers. This may include data related to orders, payments, website usage, checkout, fraud prevention, and customer support.
For more information, please review Shopify’s own Privacy Policy.
6. Cookies and Tracking
We use cookies and similar technologies to make our website function properly, improve your browsing experience, analyze website traffic, and understand how visitors use our store.
You can manage or disable cookies through your browser settings. Some parts of the website may not function correctly without certain cookies.
7. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this policy, including order processing, customer support, legal, accounting, tax, and reporting requirements.
When your data is no longer needed, we will delete it or anonymize it where possible.
8. International Transfers
Because our store is powered by Shopify and may use international service providers, your personal data may be transferred, stored, or processed outside Belgium or the European Economic Area.
When this happens, we rely on appropriate safeguards, such as contractual protections or other legally recognized transfer mechanisms.
9. Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data. You may also have the right to request a copy of your data or withdraw your consent at any time.
To exercise these rights, please contact us using the details below.
10. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.
11. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of these external websites.
12. Complaints
If you believe that your personal data has not been handled correctly, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Belgian Data Protection Authority:
Belgian Data Protection Authority
Rue de la Presse 35, 1000 Brussels, Belgium
Email: contact@apd-gba.be
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
The latest version will always be available on this page.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:
VOLGAS
Email: stephenkieboom@gmail.com
Address: Klappijstraat 43, 3294 Diest, Belgium