Politique d’expédition

Last updated: June 5, 2026

At VOLGAS, we are committed to delivering your order as quickly and efficiently as possible. As a small independent brand, processing times may vary during product launches, restocks, and periods of high demand.

We appreciate your patience and support.

1. Order Processing

Orders are typically processed within 1–7 business days after payment has been received.

Processing times may occasionally be longer during product launches, limited releases, holidays, or periods of high order volume.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

2. Estimated Delivery Times

After your order has been processed and dispatched, estimated delivery times are:

Belgium: 2–7 business days

Netherlands: 3–8 business days

European Union: 5–14 business days

Please note that these delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any customs duties, import taxes, or additional charges imposed by local authorities are the responsibility of the customer.

4. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

VOLGAS cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details.

5. Lost, Delayed, or Damaged Shipments

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your shipment is significantly delayed, lost, or arrives damaged, please contact us as soon as possible. We will do our best to assist you and work towards a suitable solution.

6. Contact

If you have any questions regarding shipping or delivery, please contact us:

VOLGAS

Email: stephenkieboom@gmail.com

Klappijstraat 43

3294 Diest, Belgium