Terugbetalingsbeleid
Last updated: June 5, 2026
At VOLGAS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of receiving your item.
1. Return Eligibility
To be eligible for a return, your item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Be returned in its original packaging
- Be accompanied by proof of purchase
Items that show signs of wear, washing, stains, odors, pet hair, or damage caused after delivery may not be eligible for a refund.
Items returned without prior approval may not be accepted.
2. How to Start a Return
To request a return, please contact us at:
Email: stephenkieboom@gmail.com
Once your request has been approved, we will provide instructions for returning your item.
Returns should be sent to:
VOLGAS
Klappijstraat 43
3294 Diest
Belgium
3. Return Shipping Costs
Customers are responsible for the cost of returning items unless the product received is damaged, defective, or incorrect.
We recommend using a tracked shipping service, as VOLGAS cannot be held responsible for returns lost during transit.
4. Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible. We will assess the issue and work with you to find a suitable solution.
5. Exchanges
We currently do not offer direct exchanges.
If you would like a different size or product, please return the original item and place a new order once your return has been approved.
6. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale items
- Customized or personalized products
- Products that have been worn, washed, or damaged after delivery
7. European Union 14-Day Cooling-Off Period
Customers located within the European Union have the right to cancel or return their order within 14 days of receiving their goods, without providing a reason.
To qualify for a refund, returned items must meet the return conditions outlined in this policy.
8. Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
9. Contact
If you have any questions regarding returns, refunds, or your order, please contact us:
VOLGAS
Email: stephenkieboom@gmail.com
Address: Klappijstraat 43, 3294 Diest, Belgium